We’re sorry to listen to that your concerns haven't been dealt with. We comprehend your disappointment, and we’ll be in contact with you shortly.
I just terminate my agreement on this company when they screwed up not once but twice the installation schedule in my bathroom. Initially was plan previous Friday. It had been rescheduled for today att 9am turn into 11am then we must wait until eventually Almost 1pm and nobody arrived.
We get matters including this a person pretty significantly and sincerely regret the inconvenience. We’ll be in connection with you shortly to continue engaged on a resolution.
It gets even worse. They sent the wrong laminate too! Get my salesman over the cellphone and he keeps wanting to convey to me it’s the correct stuff. I now really need to show to him it’s ALL Improper. He life reasonably nearby so I check with if he can come to my residence. Certainly not. He'll get in touch with me back again- Nevertheless Looking forward to That decision. Now the soonest they're able to even come back is Tuesday and afterwards only do the laminate. I am now in limbo with the hardwood. We have now wasted our getaway times as a result of this screw up. This was purported to be an awesome knowledge, nonetheless it’s been almost everything but that! We have been SO PISSED OFF! Now being informed I have to start The entire process again with the salesman for your hardwood. Is that this the provider I paid for? I am now reconsidering my whole acquire.
This is completely unacceptable! I'm very displeased with Empire. This isn't how a shopper needs to be dealt with. I would like a person to Get hold of me right away to proper this case.
July 3, 2017 at 3:04 pm Decided to surprise my husband who is inside the armed forces with a new look within our house right before coming dwelling in July. Major error going to Empire. Within the initially thirty day period of installation, carpet was coming aside on the seams…literally. Experienced difficulties with installers not showing up, calling me to inform me that they would clearly show up tomorrow then take it upon themselves to point out up at my property at eight:30pm the same night.
November 15, 2017 at 5:38 pm Our scenario is past ridiculous….installer didn’t set the rest room on tight right after setting up flooring. I called & e-mailed Empire telling them over it & that we ended up intending to get mildew as the water was seeping less than the ground. Following a number of mo. they last but not least came & tore out the floor * observed on the market was mould. We lived Along with the mould for another handful of mo. prior to another person arrived out to take care of it. Now I preserve calling & calling bc many of the drywall was taken out. Finally they identified as & instructed me to locate a drywaller, which wasn't my position.
January 24, 2018 at ten:fourteen am Okay I happen to be managing this considering that September of 2017. The flooring that was set down in February 2017 was as a result of out the whole house. We have been told that if they taken out the old flooring that all of the nail heads and staples will be flush prior to the new floors went down. In September we seen that a nail head was pushing through a plank so we simply call Empire to report it. Just after a few os weeks we did have amongst the initial installers come out and repair the nail and exchange the plank.
They called the Place of work, the Office environment claimed we cannot do The task, we need to refigure exactly how much this will likely be now on account of the mistake of your profits man… I obtained up established and said †just cancel†her reply †Okay, BYE†and hung up on me. Known as the installers and explained to them go away, I've Yet another career.. Installers ended up even stunned… Eventually we made a decision from desperation to carry out the tile ourselves and just have them do the carpet…. Very well today is carpet day plus they came in stating I owe $2400.00 when actually we don't owe mainly because we went Together with the month-to-month payment solutions… So I had to call Empire Once again and sit on maintain in the course of my whole lunch crack so they might get this determined…. This continues to be an absolute nightmare and we’ve dropped cash together with worthwhile time as a result of this organization and their deficiency of Corporation and weak customer care…
The bathtubs are stuffed with things, We now have moved furnishings and every thing we very own making sure that they may install our carpet TODAY. We received a connect with at eight:30 AM this morning that they have been outside of stock on our carpet and wouldn't be able to come for another 7 days. TOTALLY UNACCEPTABLE. Tend not to use this corporation.
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She said she sits ideal driving Justin and she is sorry if it came off that way from his conversation, I explained which is ok I have it all doXXXXented together with our dialogue. I would like my a refund I will retain the services of someone else to come in and rip this out and get it done correct. I asked for they Make contact with me back before close of enterprise on Wednesday twelve/6/2017
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It's possible you'll e-mail your issues and call data to customersupport@ empire-today.com, and we’ll forward your concept to our Human Sources Division.